Chutki Cabs

Chutki Cabs

Privacy Policy

For Chutki Cabs Agents

Last Updated: November 13, 2025

Welcome to Chutki Cabs Agent Portal ('we', 'our', or 'us'). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our agent services.

By using Chutki Cabs Agent Portal, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

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🛡️ Our Commitment to Agents

We only collect information necessary to manage your agent account, process bookings, and handle commissions. This includes your business details, contact information, and transaction records. We never sell your personal data to third parties.

Information We Collect

Personal & Business Information

  • Identity Information: Full name, date of birth, gender
  • Contact Details: Phone number, email address, business address
  • Business Information: Agency name, registration details, GST number
  • Government IDs: Aadhaar, PAN card (for verification purposes)
  • Financial Information: Bank account details for commission payments

Booking & Transaction Data

  • Booking History: All bookings made through your agency
  • Commission Records: Earnings, payments, and transaction history
  • Customer Data: Information about customers you serve
  • Performance Metrics: Booking volume, customer ratings, service quality

Device & Usage Information

  • Device information and IP address
  • Portal usage patterns and login history
  • Browser type and operating system

How We Use Your Information

business Account Management

  • Creating and maintaining your agent account
  • Verifying your identity and business
  • Processing commission payments
  • Managing your agency profile

directions_car Service Delivery

  • Processing customer bookings
  • Coordinating with drivers
  • Managing ride assignments
  • Tracking booking performance

payments Financial Operations

  • Calculating commissions and earnings
  • Processing payments and invoices
  • Maintaining financial records
  • Tax compliance and reporting

notifications Communication

  • Sending booking notifications
  • Providing customer support
  • Sharing important updates
  • Sending payment confirmations

Sharing and Disclosure

With Customers & Drivers

We share necessary information with customers and drivers to facilitate bookings:

  • Your agency name and contact details
  • Booking confirmation details
  • Customer service information

With Service Providers

We may share your information with trusted third-party service providers for:

  • Payment Processing: Banks, payment gateways, and financial institutions
  • Cloud Storage: Secure data hosting and backup services
  • Analytics: Portal performance monitoring and usage analytics

Legal & Regulatory Compliance

We may disclose your information when required by law or to:

  • Comply with legal obligations and government requests
  • Enforce our Terms of Service
  • Investigate fraud or security issues
  • Protect the rights and safety of all parties

🔒 We DO NOT:

  • Sell your personal information to third parties
  • Share your data for advertising purposes without consent
  • Disclose your information without your consent (except as required by law)

Data Security

Chutki Cabs takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access. We use encryption to safeguard your data and have implemented strict access controls.

Your Rights and Choices

You have the right to access, correct, or delete your personal information at any time through your agent portal. You may also opt-out of receiving promotional messages from us.

Data Retention

We retain your information for different periods based on data type and legal requirements:

  • Active Account Data: While your agency account is active
  • Booking & Transaction Records: 7 years (tax & legal compliance)
  • Financial Records: 7 years (as per IT Act)
  • Deleted Account Data: 90 days (then permanently deleted)

Contact Us

If you have any questions about this Privacy Policy, please contact us: