Chutki Cabs

Chutki Cabs

Privacy Policy

For Chutki Cabs Drivers

Last Updated: November 13, 2025

Welcome to Chutki Driver App ('we', 'our', or 'us'). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application designed for drivers.

By using the Chutki Driver App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our app. Our goal is to be transparent about the data we collect and how it's used to provide you with a safe, reliable, and efficient driver experience.

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🛡️ Our Commitment to Drivers

We only collect information necessary to match you with ride requests, process payments, and ensure safety. This includes your location for ride matching, driver license details for verification, and bank information for earnings transfer. We never sell your personal data to third parties.

Information We Collect

Personal Information

  • Identity Information: Full name, date of birth, gender
  • Contact Details: Phone number, email address, residential address
  • Government IDs: Aadhaar number (for verification purposes only)
  • Driver License: License number, issue date, expiry date, license photos (front & back)
  • Profile Photo: Your photograph for passenger identification
  • Financial Information: Bank account details (account number, IFSC code, account holder name) for earnings transfer

Vehicle Information

  • Vehicle registration number, make, model, and year
  • Vehicle color and type
  • Vehicle photos, insurance details, and documents

📍 Location Data

Real-time GPS Location: We continuously collect your device's precise location when the app is active to:

  • Match you with nearby ride requests in your selected city
  • Display your real-time location to passengers during active rides
  • Calculate accurate distances, routes, and fares
  • Provide turn-by-turn navigation assistance
  • Ensure passenger safety and ride tracking

⚠️ Important: Location tracking is essential for the app to function. Disabling location services will prevent you from receiving ride requests.

Usage & Activity Data

  • Ride History: Complete details of all rides (accepted, completed, cancelled)
  • Earnings Data: Fare breakdowns, commissions, incentives, and bonuses
  • App Interactions: Features used, screens viewed, time spent on app
  • Performance Metrics: Acceptance rate, cancellation rate, ratings, and reviews

Device Information

  • Device model, manufacturer, and operating system version
  • Unique device identifiers (IMEI, Android ID)
  • Mobile network information and IP address
  • App version and installation date

How We Use Your Information

directions_car Service Delivery

  • Matching you with ride requests
  • Processing ride bookings and payments
  • Providing navigation and route guidance
  • Calculating fares and distances

account_circle Account Management

  • Creating and maintaining your driver account
  • Verifying your identity and documents
  • Processing earnings and payments
  • Managing wallet transactions

shield Safety & Security

  • Ensuring passenger and driver safety
  • Preventing fraud and unauthorized access
  • Resolving disputes and complaints
  • Investigating incidents and accidents

notifications Communication

  • Sending ride notifications and alerts
  • Providing customer support
  • Sharing important updates
  • Sending payment confirmations

Sharing and Disclosure

With Passengers

When you accept a ride request, we share the following information with the passenger:

  • Your name and profile photo
  • Your vehicle details (make, model, color, registration number)
  • Your real-time location during the ride
  • Your contact number (may be masked for privacy)
  • Your driver rating and reviews

With Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Payment Processing: Banks, payment gateways, and financial institutions
  • Cloud Storage: Secure data hosting and backup services
  • Analytics: App performance monitoring and usage analytics
  • Maps & Navigation: Google Maps and location services

Legal & Regulatory Authorities

We may disclose your information when required by law or to:

  • Comply with legal obligations, court orders, or government requests
  • Enforce our Terms of Service and protect our rights
  • Investigate fraud, security issues, or violations
  • Protect the safety and rights of users and the public

🔒 We DO NOT:

  • Sell your personal information to third parties
  • Share your data for advertising purposes
  • Disclose your information without your consent (except as required by law)

Data Security

Chutki Cabs takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We use encryption to safeguard your data and have implemented strict access controls to prevent unauthorized access.

Your Rights and Choices

You have the right to access and correct your personal information at any time through your account settings. You may also opt-out of receiving promotional messages from us by following the instructions in those messages. If you opt-out, we may still send you non-promotional communications, such as those about your account, about services you have requested, or our ongoing business relations.

📍 Location Services

Why We Need Location

Location access is mandatory for the Chutki Driver App to function properly:

  • Matching you with ride requests in your selected city
  • Showing your real-time location to passengers during rides
  • Calculating accurate distances and fares
  • Providing navigation and route optimization
  • Ensuring passenger safety through ride tracking

Managing Location Permissions

Android Settings:

  1. Go to Settings → Apps → Chutki Driver
  2. Tap Permissions → Location
  3. Select 'Allow all the time' or 'Allow only while using the app'

💡 Recommendation: For best experience, keep location set to 'Allow all the time' to receive ride requests even when app is in background.

⏰ Data Retention

We retain your information for different periods based on data type and legal requirements:

Data Type Retention Period
Active Account Data While account is active
Ride History & Earnings 7 years (tax & legal compliance)
Financial Transactions 7 years (as per IT Act)
Communication Logs 1 year
Deleted Account Data 90 days (then permanently deleted)